Refund policy
Returns & Refund Policy
Harbourvale products are made in small batches with care and, in many cases, are perishable. Because of the nature of our products, we do not accept returns or exchanges on food items once they have been collected or delivered.
If there is a problem with your order, we’re happy to help.
Damaged, Incorrect, or Missing Items
Please inspect your order at the time of collection or immediately upon delivery.
If your item is incorrect, damaged, defective, or incomplete, contact us within 24 hours at harbourvalefoods@gmail.com with your order number and photos where applicable.
Where appropriate, we may offer:
- a replacement
- store credit
- a refund
This will be assessed case by case.
Non-Returnable Items
We do not accept returns or exchanges for:
- food products
- chilled or frozen foods
- pantry items once collected or delivered
- opened products
- made-to-order items
- custom orders
- sale items
- gift cards
Order Cancellations
Because many Harbourvale products are prepared fresh or produced in limited batches, cancellations must be requested before production begins.
Once production has started, cancellations and refunds cannot be guaranteed.
For chilled foods and made-to-order products, weekly ordering deadlines apply.
Collections
Customers are responsible for collecting their orders during the agreed collection window. Harbourvale cannot guarantee product quality for delayed collections outside the agreed timeframe.
Local Deliveries
Please ensure delivery details are accurate and that someone is available to receive the order.
Harbourvale is not responsible for failed deliveries caused by incorrect delivery details, inability to contact the customer, or missed delivery arrangements.
Questions
For any order concerns, contact us at:
harbourvalefoods@gmail.com